Update 6th July 2017: This position has now been filled.
As Toyota NZ Dealer of the Year 2014 / 2015 / 2016 Bowater Toyota are all about continuing to excell and remain ahead of the rest. As such we are looking for a specialist to fill a key role within the company, a role that will require oversight across all three branches in the region.
Purpose of the Job
The Customer Lifecycle Manager is our dealership's primary representative for ensuring we are communicating effectively and responsibly to our clients. This role is an extension of CRM and brings a holistic view to the way we support our clients by keeping them informed on all opportunities to increase their experience with our company. It is our belief and goal that by clearly communicating with our client we foster ongoing customer relationships that encourage repeat business.
An integral part of this is the integration of our management system, TUNZ / Clarity. This is the system we use to track and measure our client touch points. This is a computer software that collects customer data / details preferences etc. that has been developed by Toyota NZ, and is unique to the motor industry. A crucial part to this CLM task is to ensure all the sales team knows and understands the correct process and procedures around collecting client data correctly. This will require ongoing training and support within the sales team.
Ensure all the team understand the "WHY" in what they do...
Leasing a new vehicle for your business may be one of the smartest business decisions you make. It's a great alternative to buying outright, and widely used by businesses as a cost-effective way of obtaining a vehicle without diverting valuable working capital. Nigel Last-Harris is your Fleet Vehicle point of contact at Bowater Toyota and can work with you to find the best option for your needs.
Nigel has been with Toyota in Nelson since the 80's and knows a thing or two about vehicles, leases and what works best for business. Right now you can lease a brand new Toyota Hilux SR Manual 2WD Pre runner on a Non Maintained Operating Lease for $299 plus GST per month. The term is for 36 months with an allowance for 45000 kms. Other specials are available on most 2WD and 4WD models, with fully maintained and non maintained Operating Lease options available, along with flexibility with kms. Don't need a workhorse like a Hilux? Ask about the Toyota Corolla or Yaris leases. Our current interest rates, default rates, credit fees, default fees and standard contract terms and conditions are available to you free of charge on request.
Permanent Day Shift Position.
Z Rutherford is on the lookout for someone to fill this position in our busy, central Nelson 24/7 Service Station located on Rutherford Street opposite McDonalds's.
The successful applicant must:
- Have a commitment to excellent customer service
- Previously had retail experience - this would be helpful
- Help to maintain a safe and clean working environment
- Be honest and reliable
- Be a great communicator
- Be able to work varied hours
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